Q1: How long does shipping take? A: All orders are processed within 1-3 business days. Due to global logistics, please allow 1 to 3 weeks for delivery. You will receive a tracking number as soon as your order ships.
Q2: Where do you ship from? A: We ship our products globally from our main fulfillment center located in Asia, allowing us to maintain high-quality standards and efficient processing.
Q3: How can I track my order? A: Once your order is dispatched, we will send you an email with your tracking information. You can use this tracking number on your local post office website or international tracking platforms.
Q4: What if I receive a damaged item? A: We quality-check all our EDC Fidget Toys before shipping. However, if your item arrives damaged, please contact us at shieldedc@outlook.com within 48 hours with photo evidence, and we will arrange a replacement or refund immediately.
Q5: What is your return policy? A: We offer a 30-day return policy for unused items in their original packaging. Please refer to our "Return Policy" page at the bottom of our website for full details.
Q6: What payment methods do you accept? A: We accept major credit cards through our secure payment gateway. All transactions are encrypted and safe.